This paper shows how product lifecycle information can be utilized to assist people engaged in product lifecycle tasks, in particular those concerned with product support. A progression of product data management methods based on knowledge engineering techniques is presented to allow the creation and delivery of effective, personalized performance support information. The product data management methods discussed include semantic hypermedia authoring, automated construction of product documentation, automated diagnostic module construction, and adaptive product support generation. These methods are utilized to improve the performance of product lifecycle actors, while reducing the time, knowledge, and input required from them, through increased task support and automation.
Issue Section:
Technical Papers
1.
Pham
, D. T.
, and Setchi
, R. M.
, 2003
, “Case-Based Generation of Adaptive Product Manuals
,” Proc. Inst. Mech. Eng. B
, 217
, No. 3
, pp. 313
–322
.2.
Coffey
, J. W.
, Canas
, A. J.
, Hill
, G.
, Carff
, R.
, Reichherzer
, T.
, and Suri
, N.
, 2003
, “Knowledge Modelling and the Creation of El-Tech: a Performance Support and Training System for Electronic Technicians
,” Expert Sys. Applic.
, 25
, No. 4
, pp. 483
–492
.3.
Brusilovsky, P., and Cooper, D. W., 2002, “Domain, Task, and User Models for an Adaptive Hypermedia Performance Support System,” Proceedings of the International Conference on Intelligent User Interfaces, ACM Press, New York, pp. 23–30.
4.
Ventura, C. A., 2000, “Why Switch From Paper to Electronic Manuals?” Proceedings of the ACM Conference on Document Processing Systems, ACM Press, New York, pp. 111–116.
5.
Pham
, D. T.
, Dimov
, S. S.
, and Setchi
, R. M.
, 1999
, “Intelligent Product Manuals
,” Proc. Inst. Mech. Eng. B
, 213
, No. 1
, pp. 65
–76
.6.
Fischer
, O.
, and Horn
, R.
, 1997
, “Electronic Performance Support Systems
,” Commun. ACM
, 40
, No. 7
, pp. 31
–32
.7.
Desmarais
, M. C.
, Leclair
, R.
, Fiset
, J.
, and Talbi
, H.
, 1997
, “Cost-Justifying Electronic Performance Support Systems
,” Commun. ACM
, 40
, No. 7
, pp. 39
–48
.8.
McGraw
, K. L.
, 1997
, “Defining and Designing the Performance-Centered Interface, Moving Beyond the User-Centered Interface
,” ACM Interact.
, 4
, No. 2
, pp. 19
–26
.9.
BS 4884, 1993, “Technical Manuals, Part 2: Guide to Content,” British Standards Institution, London.
10.
Chakrabarti, S., 2003, Mining the Web: Analysis of Hypertext and Semi Structured Data, Morgan Kaufmann, San Francisco, CA.
11.
Bezanson, W. R., 1995, “Performance Support Online, Integrated Documentation and Training,” Proceedings of the 13th Conference on Engineering from Chaos: Solutions for the Growing Complexity of our Jobs, ACM Press, New York, pp. 1–10.
12.
Brusilovsky, P., and Cooper, D. W., 1999, “ADAPTS: Adaptive Hypermedia for a Web-based Performance Support System,” Proceedings of the 2nd Workshop on Adaptive Systems and User Modeling on the WWW, P. Brusilovsky and P. De Bra eds., pp. 41–47.
13.
Cooper, D. W., Veitch, F. P., Anderson, M. M., and Clifford, M. J., 1999, “Adaptive Diagnostic And Personalised Technical Support (ADAPTS),” Proc. IEEE Aerospace Conf., 3, pp. 139–149.
14.
Pham
, D. T.
, Dimov
, S. S.
, and Peat
, B. J.
2000
, “Intelligent Product Manuals
,” Proc. Inst. Mech. Eng., Part B, J. Eng. Manuf. B
, 214
, No. 6
, pp. 411
–419
.15.
Francisco-Revilla
, L.
, and Shipman
, F. M.
, 1999
, “Adaptive Medical Information Delivery Combining User, Task, and Situation Models
,” ACM SIGWEB Newsletter
, 8
, No. 1
, pp. 18
–20
.16.
Raybould
, B.
, 2000
, “Performance Support Engineering: Building Performance-Centred Web-Based Systems, Information Systems, and Knowledge Management Systems In the 21st Century
,” Perform. Improve. J.
, 39
, No. 6
, pp. 32
–39
.17.
Setchi, R. M., 2000, “Enhanced Product Support through Intelligent Product Manuals,” PhD thesis submitted to the University of Wales Cardiff, School of Engineering, Cardiff, U.K.
18.
Pham
, D. T.
, and Setchi
, R. M.
, 2001
, “Authoring Environment for Documentation Development
,” Proc. Inst. Mech. Eng. B
, 215
, No. 6
, pp. 877
–882
.19.
Cooper
, D. W.
, 1999
, “Document Scripting With Open Standards: Transport of Application Behavior for Interactive Technical Documents
,” Multimedia Tools Applic.
, 8
, No. 1
, pp. 115
–136
.20.
Taylor, M. A., 1997, “Case Study In Knowledge Engineering: Interactive Electronic Technical Manuals,” Proceedings of the ISA TECH/EXPO Technology Update Conference, Anaheim, CA, USA, Vol. 1, No. 2, pp. 35–43.
21.
Pham, D. T., Dimov, S. S., and Setchi, R. M., 1998, “Intelligent Design and Product Support,” Proceedings of the International Conference on AI for Engineering, Huazhong University of Science and Technology Press, Wuhan, China, pp. 30–41.
22.
Willaert
, S. S. A.
, De Graaf
, R.
, and Minderhoud
, S.
, 1998
, “Collaborative Engineering: A Case Study of Concurrent Engineering in a Wider Context
,” Chung Hua Hsueh Yeh Hsueh Tsa Chih
, 15
, No. 1
, pp. 87
–109
.23.
Goffin
, K.
, 1998
, “Evaluating Customer Support During New Product Development–An Exploratory Study
,” J. Product Innov. Manage.
, 15
, No. 1
, pp. 42
–56
.24.
Loureiro
, G.
, and Leaney
, P. G.
, 2003
, “A System and Concurrent Engineering Framework for the Integrated Development of Space Products
,” Acta Astronaut.
, 53
, No. 12
, pp. 945
–961
.25.
Shand
, R. M.
, 1994
, “User Manuals as Project Management Tools: Part II—Practical Applications
,” IEEE Trans. Prof. Commun.
, 37
, No. 3
, pp. 123
–141
.26.
Hybert
, P. R.
, 1994
, “Managing the Interaction of People with Your Product.
” Qual. Prog.
, 27
, No. 7
, pp. 67
–72
.27.
Waugh, D., and Phillips, W. J., 1995, “Cross-Disciplinary Teams and the Role of the Technical Writer,” IPCC 95 Proceedings of the IEEE International Professional Communication Conference, Savannah, GA, USA, pp. 128–131.
28.
Tang
, D.
, Zheng
, L.
, Li
, Z.
, and Chin
, K. S.
, 2001
, “STEP-based product modeling for concurrent stamped part and die development
,” Comput Ind.
, 46
, No. 1
, pp. 75
–94
.29.
Yoo
, S. B.
, and Kim
, Y.
, 2002
, “Web-Based Knowledge Management for Sharing Product Data in Virtual Enterprises
,” Int. J. of Prod. Econ.
, 75
, No. 1–2
, pp. 173
–183
.30.
Stefik, M., 1995, Introduction to Knowledge Systems, Morgan Kaufmann Publishers, London, UK, Chap. 3.
31.
Suttcliffe
, A.
, 2003
, “Symbiosis and synergy? Scenarios, task analysis and reuse of HCI knowledge
,” Inter. Comput.
, 15
, No. 2
, pp. 245
–263
.32.
Kontogiannis
, T.
2003
, “A Petri Net-based Approach for Ergonomic Task Analysis and Modeling with Emphasis on Adaptation to System Changes
,” Safety Sci.
, 41
, No. 10
, pp. 803
–835
.33.
Blandford
, A.
, Butterworth
, R.
, and Curzon
, P.
, 2004
, “Models of interactive systems: a case study on programmable user modeling
,” Int. J. Hum.-Comp. Studies
, 60
, No. 2
, pp. 149
–200
.34.
Harding
, J. A.
, Popplewell
, K.
, Fung
, R. Y. K.
, and Omar
, A. R
, 2001
, “An intelligent information framework relating customer requirements and product characteristics
,” Comput Ind.
, 44
, No. 1
, pp. 51
–65
.35.
Yu
, R.
, Iung
, B.
, and Panetto
, H.
, 2003
, “A multi-agents based E-maintenance system with case-based reasoning decision support
,” Eng. Applic. Artif. Intell.
, 16
, No. 4
, pp. 321
–333
.36.
Hui
, S. C.
Fong
, A. C. M.
, and Jha
, G.
2001
, “A web-based intelligent fault diagnosis system for customer service support
,” Eng. Applic. Artif. Intell.
, 14
, No. 4
, pp. 537
–548
.37.
Barreiro
, J.
, Labarga
, J. E.
, Vizan
, A.
, and Rios
, J.
, 2003
, “Information Model for the Integration of inspection Activity in a Concurrent Engineering Framework
,” Int. J. Mach. Tools Manuf.
, 43
, No. 8
, pp. 797
–809
.38.
Tucker H., Harvey B., 1997, “SGML Documentation Objects within the STEP Environment,” SGML Europe, Barcelona.
39.
Knuth
, D. E.
, 1984
, “Literate Programming
,” Comput. J.
, 27
, No. 2
, pp. 97
–111
.40.
Friendly, L., 1995, “The Design of Distributed Hyperlinked Programming Documentation,” Proceedings of the International Workshop on Hypermedia Design ’95 (IWHD ’95), F. Garzotto et al. eds., Springer, Monpellier, pp. 151–183.
41.
Poslad S. J., Buckle S. J., Hadingham R., 2000, “The FIPA-OS agent platform: Open Source for Open Standards,” Proceedings of PAAM 2000, Manchester UK, April 2000, pp. 355–368.
42.
Friedman-Hill, E., 2004, “Jess, the Expert System Shell for the Java Platform,” http://herzberg.ca.sandia.gov/jess/
43.
Setchi, R., Tang, Q., and Cheng, L., 2003, “Information Retrieval Using Deep Natural Language Processing,” Knowledge-Based Intelligent Information and Engineering Systems, V. Palade et al. eds., Springer, Oxford, pp. 879–885.
44.
Pham
, D. T.
, and Dimov
, S. S.
, 1997
, “An Algorithm for Incremental Inductive Learning
,” Proc. Inst. Mech. Eng. Part B: J. Eng. Manuf. B
, 211
, No. 3
, pp. 239
–249
.45.
Pham
, D. T.
, Dimov
, S. S.
, and Soroka
, A. J.
, 2001
, “Knowledge acquisition for intelligent product manuals
,” Proc. Inst. Mech. Eng., J. Eng. Manuf. B
, 215
, pp. 97
–103
.46.
Pham, D. T., Dimov, S. S., and Soroka, A. J., 2000, “Agent-Based Acquisition, Processing and Management of Product Fault Data,” 16th National Conference on Manufacturing Research, Professional Engineering Publishing Limited, London.
47.
Davis, L. E., and Wacker, G. J., 1987, Job Design, in Handbook of Human Factors, G. Savendy ed., Wiley, New York, pp. 431–452.
48.
Martinich, J. S., 1997, Production and Operations Management. An Applied Modern Approach, Wiley, Inc., New York.
Copyright © 2004
by ASME
You do not currently have access to this content.
